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Shipping Policy

 

Shipping

All orders will be shipped via United Parcel Service or United States Post Office. Larger orders may be shipped using United Parcel Service. Shipping to Alaska, Hawaii, or International locations are also done by FedEx or USPS and can incur additional shipping surcharges. All orders are shipped by ground transportation unless otherwise specified during the ordering process. Additional charges may occur with the use of air transportation and may be charged separately. Backordered items will also be shipped by ground transportation unless otherwise specified during the ordering process. Shipping inquiries can be made by emailing customer service at any time after the order has been finalized by Ascend Research Corp. Although we make every effort to ship all orders in a timely manner, normally same or next day on in-stock items, occasionally we may experience delays from our vendors. Please allow up to 2-3 weeks for delivery. International Shipping can sometimes incur duty, customs, taxes and/or brokerage fees which are solely the responsibility of the buyer. If the buyer does not pay such fees incurred to the carrier, fees will be charged back to the buyer automatically via the credit card used during the initial checkout procedure.

 

If Your Product Arrived Incorrect or Damaged

We make every effort to insure that your order is shipped in a well protected package. Should you receive your order and it is damaged or incorrect, please contact Customer Service via our contact form or call 336-813-9033. Please provide your name, address, telephone number, order number and the product(s) involved and damage incurred within 15 days of purchase. For damaged merchandise, a shipping company claim will be initiated and a damage report for item(s) and box condition will be needed. Incorrect merchandise shipments will be returned to us at our expense and replacements will be shipped in a timely manner. Damaged merchandise may not need to be returned at our discretion and will be replaced in a timely manner.

If shipment is refused upon delivery, a full product refund will be credited, minus shipping costs and a 20% restocking fee, provided the product has not been opened and is in its' original condition. Prices, policies, and products are subject to change without notice.

 

OTHER POLICIES

If you have any questions about credit card purchases only, please leave us a voicemail at our corporate offices 336-813-9033 or use our contact form.

All orders will be shipped via United Parcel Service or United States Post Office. Larger orders may be shipped using United Parcel Service. Shipping to Alaska, Hawaii, or International locations are also done by FedEx or USPS and can incur additional shipping surcharges. All orders are shipped by ground transportation unless otherwise specified during the ordering process. Additional charges may occur with the use of air transportation and may be charged separately. Backordered items will also be shipped by ground transportation unless otherwise specified during the ordering process. Shipping inquiries can be made by emailing customer service at any time after the order has been finalized by Ascend Research Corp. Although we make every effort to ship all orders in a timely manner, normally same or next day on in-stock items, occasionally we may experience delays from our vendors. Please allow up to 2-3 weeks for delivery. International Shipping can sometimes incur duty, customs, taxes and/or brokerage fees which are solely the responsibility of the buyer. If the buyer does not pay such fees incurred to the carrier, fees will be charged back to the buyer automatically via the credit card used during the initial checkout procedure.

 

First Time Buyer's Special

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20% off your first order

 

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we’ll send you a coupon code.

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